Refund policy

Queens Market allows for returns and exchanges if you've changed your mind about a product. This applies to online and in-store returns.

All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by Queens Market.
- Your rights under any applicable consumer law are additional to and not affected by Queens market's return and exchange policy above.

Met all the requirements? You can contact our Customer Service Team here. Please provide your order number and the name of the item(s) you wish to "Return / Exchange", Reasons and Item photo.

Am I able to return an online purchase in-store?
Yes. Depending on the reason, you may return for a refund or gift card. For more information, please refer to the table below:

*Proof of purchase = original receipt, bank statement.

Am I able to return an in-store purchase online?
Unfortunately, all in-store purchases will need to be returned in-store. We apologise for the inconvenience caused!